Shipping policy

Free Shipping Policy

Thank you for choosing Hona! We are committed to providing you with a seamless shopping experience. Please take a moment to review our shipping policy.

1. Order Processing

We strive to process and ship out orders promptly. Orders placed before 12:00 PM MST on business days (Monday to Friday, excluding holidays) will be shipped out the same day. Orders placed after 12:00 PM MST will be processed and shipped out on the next business day.

2. Shipping Method

Our standard shipping method is ground shipping. The delivery time for ground shipping can vary depending on your location and typically ranges from 1 to 5 business days.

3. Estimated Delivery Time

The estimated delivery time is calculated from the date the order is shipped, not the date the order is placed. Please note that delivery times are approximate and may vary based on factors beyond our control, such as weather conditions and carrier delays.

We work with both USPS and UPS as our preferred delivery partners.  We ship using Ground and priority.  Both options have delivery times of 1-4 days depending your location.

At Hona we always ship within 24hours of your order being placed with the exception of weekends.  Any orders received after 3pm on Friday and through Sunday will be shipped the following Monday.

4. Tracking Information

Once your order has been shipped, you will receive an email with tracking information, allowing you to track the status and estimated delivery date of your package. If you do not receive a tracking email within the expected time frame, please contact us at contact@tryhona.com.

5. Shipping Costs

  • Your first order ships free. Applied automatically at checkout.
  • Subscribe & Save orders always ship free.
  • Orders of $75 or more ship free.
  • All other orders: standard shipping rates are calculated at checkout based on your address, before you pay.

6. International Shipping

Currently, we only offer shipping within the United States and related territories. We do not offer international shipping.

7. Order Modifications

If you need to modify your order or shipping address, please contact us at contact@tryhona.com as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, modifications may not be possible.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer support at contact@tryhona.com.